Booking and rental terms

The guest selects their dates and number of people. The total price, including fees, is displayed before confirmation. Online payment is being activated: the current payment trials create no booking and block no dates. The booking is confirmed once the live payment flow is activated, after a verified payment and acceptance of the house rules and required documents.

Moïen guest service fee: 0 % . Host commission: 6 % per booking (see Pricing).

Moïen supports the entire rental cycle: lease, rent, rent receipts, rent reviews, service charges, security deposit, notice, check-out inventory and closure. Moïen is not a party to the lease between landlord and tenant.

Moïen fees:

• Rental commission: 10 % of the first month's rent excluding service charges (capped at €249 excluding VAT), payable when a tenant introduced by Moïen signs a lease for the property, even if the lease is signed outside the platform ;
• Moïen Management (optional): 4 % of rent collected each month (minimum €15 excluding VAT), only if activated by the landlord or agency. This service is charged in addition to the rental commission; it is never mandatory.

No listing or activation fees.

Before a viewing is confirmed, the exact address and the landlord's or agency's direct contact details are not displayed; communication goes through Moïen. Each viewing request creates an introduction record retained by Moïen (property, applicant, landlord/agency, contact and viewing dates, statuses).

Tenant's undertaking : by requesting a viewing, the tenant acknowledges that Moïen introduced the property and undertakes to inform Moïen if they subsequently sign a lease for it, directly or indirectly, even outside the platform.

Landlord's / agency's undertaking : any tenant introduced by Moïen is considered a contact provided by Moïen. If they subsequently sign a lease for the property concerned, the landlord or agency must inform Moïen and the commission remains payable, even if the lease is signed outside the platform. Duration of this undertaking: This information is being finalised and will be available soon.

After each viewing, Moïen asks both parties whether it took place and whether they wish to proceed, then follows up periodically until a lease is signed or the process is abandoned. Either party can report "Lease signed" (signing date, start date, rent, optional document). If responses conflict, Moïen reviews the record. Each acceptance is recorded with the user, their role, the property, the text version and a timestamp.

Subletting is possible only when the landlord or agency has authorised it from their account. Moïen records this permission with the person granting it and the date, and it may be withdrawn at any time. The "Subletting authorised with Moïen" badge reflects only this recorded status. No document or agreement is simulated.

Revenue split for a successful sublet: 25 % landlord, 69 % main tenant, 6 % Moïen.

Online payment is being activated. Once active, it will be processed by Stripe , a payment services provider. No online booking is confirmed without a verified payment. Moïen does not retain any card numbers. Amounts paid out to hosts and landlords are calculated from the price breakdown recorded at the time of the transaction. Payout schedule and terms: This information is being finalised and will be available soon.

The applicable cancellation policy is shown on each listing before booking:

• Flexible: free cancellation up to 24 hours before check-in time; after that and before arrival, the price of the first booked night is retained once and the remaining nights are refunded
• Moderate: free cancellation up to 5 days before check-in time; after that and before arrival, the price of the first night is retained once, plus 50% of the value of the remaining nights
• Strict: 50 % refund up to 7 days before arrival
• Custom: see the property terms

These Flexible and Moderate terms apply to future bookings and cover lodging nights only, calculated on amounts actually paid and never beyond them. Existing bookings keep the terms accepted when they were booked. Cancellations after arrival, no-shows, cleaning, deposit and taxes are reviewed case by case.

Refunds are made to the original payment method. Refund timeframe: This information is being finalised and will be available soon.

If the host cancels, the guest receives a full refund. Any penalties applicable to the host: This information is being finalised and will be available soon.

For long-term rentals, the security deposit is tracked in the rental area: payment, deductions justified by the check-out inventory and repayment. The rental can only be closed once the deposit has been settled. For short stays: This information is being finalised and will be available soon.

Listing is free for agencies. Any agency-specific commissions: This information is being finalised and will be available soon.

• Landlord / agency : have the right to rent out the property, publish accurate information, honour the calendar and accepted bookings, and provide a compliant property;
• Tenant / guest : pay the agreed price, respect the property and house rules, and keep to the declared number of people;
• Main tenant subletting the property : sublet only within the authorised scope and specified periods;
• Subtenant : comply with the rules set by the main lease and the landlord.

Any complaint may be submitted through the contact form or through the booking's messaging area.